FAQs

Certificate of Attendance

NCRA is aware of issues with the virtual conference portal’s CE certificate system. To address, we are going “old school” and using our tried-and-true, in-person method. Please download the Certificate of Attendance. Complete and save it. No further documentation of proof-of-attendance is needed. If your CE submission is audited, use this form as supporting documentation.  

Technical Requirements

For a smooth log-in process and virtual conference experience, ensure you have reviewed and implemented these technical requirements. 

• Ensure the event domain (eventkaddy.net) and e-mail domain (eventkaddy.com) are on your personal or organization’s approved list of domains, so that you receive needed emails and can access the conference platform. 
• You will receive the log-in from EventKaddy on Friday, September 18. 
• Ensure you have the latest version of the Chrome, Firefox, Safari, or Microsoft Edge browser on your PC or MAC. 
• Access to a high-speed internet connection is recommended to support the live stream.
• Confirm your ability to view a private YouTube live stream. IMPORTANT: Some VPNs and organizations will block access to the YouTube domain, so prior to the conference make sure you have access to the YouTube domain. An easy solution is to log-in to the conference outside of the VPN. You may also try logging in with your iPhone, Android, or iPad, if you have an alternative device.

All attendees will be muted on the platform. You will be able to access the “Chat” box for casual communications with other attendees and staff and the “Q&A” area to ask questions of the speakers, which will be answered following the presentations. A facilitator is assigned to each session to manage the live Q&A segment of the session. 

Platform and Access

Is a camera required?
No. Presenters, facilitators, and moderators are the only attendees that you will see during NCRA’s virtual annual conference.

How do I log-in to NCRA’s Virtual Annual Conference?
EventKaddy will e-mail log-in credentials to you on Friday, September 18. If you cannot find the EventKaddy e-mail, check your spam. 
 
Do I have to be on a laptop or desktop computer to participate? Can I be on a mobile device?
You can access the virtual platform via a laptop, desktop computer, or mobile device. NOTE: If you are using a phone or tablet, the “Chat” box will not be available but the Q&A feature will. A desktop computer will provide the best experience.

When should I log-in?
Log-in 5 to 10 minutes prior to the start of the day to ensure there are no technical issues. 

If you are experiencing any of the following issues, they are likely related to your personal system:

• No sound: Ensure the volume controller in the YouTube player is turned up, the volume control on your PC is turned up, and/or that the correct sound output device is selected (i.e. headphones, internal speaker).
• Video quality degrades: Move your computer or device closer to your WiFi router. YouTube will automatically degrade the video quality if your Internet connectivity weakens. You can override YouTube’s auto function by moving your mouse over the video, clicking “Settings” (gear icon) in the controller bar, and choosing a higher quality setting, such as 1080p or 720p. 
• Autoplay does not automatically begin playing the stream: Move your mouse over the video and click the “Play” button in the controller.
• Pause/Catch up: If you’ve paused your video, you will need to move your mouse over the video and click the “LIVE” button to catch up to the live stream.
• If you are still having issues, try refreshing your browser. 

What if I want to attend only a few sessions? Can I log-in and log-off throughout the day with the same log-in credentials?
You will be asked to log-in each time you return to the site. Your browser may have the option of saving the account information and allowing you to remain logged in throughout the day.

How do I access copies of the PowerPoint presentations? 
PDFs of speaker PowerPoint presentations can be found on the conference portal under the “Files” tab for each session.  

How do I claim CE credits and print my certificate of attendance?

Registrants will track their CEs by attending the session and clicking “Check In for CE”. 

Once the conference is over on Wednesday, go to the “My CE” tab on the session schedule page to review all the sessions for which you tracked CEs to confirm the sessions listed are correct. Then click the “Email CE” certificate button and, when prompted, enter in your email address. Once you click “okay”, your certificate(s) will be sent to your e-mail address. Remember to download and save the Certificate of Attendance for proof of attendance. Attendees can earn a total of 24.5 CEs by watching all live and on-demand sessions. There are 8.25 Category A CE credits. 

When will post conference session recordings be available for viewing and how do I access them? 
Post-conference session recordings will be available one week after the conference closes. You will use the same log-in credentials from the live conference. Attendees will have access to the on-demand, post-conference sessions through December 31, 2020

Connecting to Other Attendees

How do I connect with other attendees and colleagues during the conference?
You will be able to connect with other attendees and colleagues using the “Chat” box available during each session. If you are using a phone or tablet, the “Chat” box is not available. There will also be a roster of attendees available on the conference portal site. 

How do I participate in roundtables?
Roundtable events will be offered through Zoom and GotoMeeting platforms outside of the conference portal. Each roundtable has a posted link in the conference portal schedule. Click on the Zoom or GotoMeeting link or copy-and-paste the link into your browser. To manage the experience, attendance is limited. If you try to enter a roundtable and it is full, please note that the roundtables are being recorded and will be available following the conference. 

Virtual Exhibit and Exhibit Hours  

When is the Virtual Exhibit Hall open?  
Monday, September 21: 12:00 PM to 5:30 PM
Tuesday, September 22: 9:00 AM to 5:30 PM
Wednesday, September 23: 9:00 AM to 1:45 PM

Will exhibit personnel be available during that time?
Exhibitor personnel will be available to chat and answer questions during all scheduled morning and afternoon breaks, lunches, and evening networking times.

NCRA Specific Activities

Is NCRA hosting a state basket raffle and how do I purchase tickets?  
Could we have an NCRA annual conference without the state basket raffles? NO! It is a bit different in 2020, but the spirit is the same. 

Prior to the conference, you can see the state baskets and purchase raffle tickets ($1 each) at:
http://www.ncra-usa.org/2020Baskets.

During the conference, you can see the state baskets and buy raffle tickets ($1 each) at the NCRA booth in the Virtual Exhibit Hall. 

The drawings for the baskets will take place on Wednesday morning. NCRA will post winners to the virtual conference platform and contact winners directly. Basket items will be shipped to the winners. Baskets will be shipped to U.S. addresses only.

How do I access the NCRA Virtual Job Board? 
The link to the Virtual Job Board is located in the NCRA booth in the Virtual Exhibit Hall. 

If I have a job to post to the NCRA Virtual Job Board, what do I do?
NCRA is offering a complimentary Virtual Job Board! NCRA will include your listing through NCRA's Virtual Exhibit Booth during exhibit hall hours (Sept. 21-23). To provide information on each position you would like to post, click here.

Is there an NCRW Poster Contest this year? 
Yes, the National Cancer Registrars Week (NCRW) 2021 Poster Contest is located in the NCRA booth in the Virtual Exhibit Hall. Check out the four poster options and vote for your favorite! Attendees who vote will be entered into a raffle to win a $50 Visa Gift Card.